1. Right of withdrawal
  • The Customer has the right to withdraw from the contract, according to the D.Lgs. 206/2005, without any penalty and without specifying the reason, within the term of:
    - For "Bang & Olufsen" brand products: 30 calendar days from the day of receipt of the Products.
    - For all other products: 14 calendar days from the day of receipt of the Products.
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  • The right of withdrawal must be exercised within the aforementioned period by giving notice to Salvadori and, or by writing to the address salvadori@salvadori.it.
  • If the Products have already been delivered, the Client must return them within:
    - For "Bang & Olufsen" brand products: 30 calendar days from receipt of the product.
    - For all other products: 14 calendar days from receipt of the product.
  • In addition to compliance with the terms and conditions as stated in the previous points of this paragraph, the right of withdrawal can be considered correctly exercised when it is carried out in accordance with the following conditions:
    • The Products must not be used.
    • The Products must be returned in their original packaging.
    • The returned Products must be sent to Salvadori in a single shipment to the address: Salvadori, Via Fratelli Giachetti 28, Prato 59100. Salvadori, in fact, reserves the right not to accept products of the same order returned and shipped at different times.
  • In the event that the Client does not exercise the right of withdrawal in accordance with the formalities prescribed in these General Conditions of Sale, the Client is not entitled to a refund of the sums already paid to Salvadori; in any case, the Client has the right to request, at its own expense, the return of the Products in the state in which they were returned.The Client has the right to request the return of the Products in the state in which they were returned.

 

  1. Manner of refund
  • After the return of the products by the Client, Salvadori, having carried out the necessary checks regarding the conformity of the returned goods to the conditions listed in paragraph 8, and where these have a positive outcome, will issue a communication of acceptance of the return. The refund procedure, regardless of the method of payment used by the Customer and will be activated by Salvadori within 14 days from the time of acceptance of the return.
  • If there is no correspondence between the recipient of the Products indicated in the Purchase Order and the Client who placed the order, the refund referred to in this paragraph will in any event be made to the Client. The refund will be made within 14 days of acceptance of the return.